Privacy Policy & GDPR

Mobile Labs respects your privacy. The policy outlines the information Mobile Labs will collect and how we will use that information. This policy will also instruct you on what to do if you do not want your personal information collected or shared when you visit the Mobile Labs website, respond to our promotional programs or otherwise provide information to us.

Where we are transferring data outside of the EU, Mobile Labs commits to having the appropriate data transfer mechanisms in place as required by GDPR. This includes our current Privacy Shield certification. Mobile Labs commits to follow appropriate security measures and precautions in accordance with GDPR.

Information Mobile Labs Collects About You

When you do provide us with information, we may use that information in the following ways, unless stated otherwise: We may store and process that information to better understand your needs and how we can improve our products and services; we may use that information to contact you to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.; we may use that information to allow you to access limited-entry areas of our website as may be appropriate; and we may provide that information to third parties in order to help us manage our business, provide products and services to you, promote products and services that may be of specific interest to you, or support partnership activities.

Mobile Labs may collect information when you:

  • Register on a Mobile Labs website
    • Request information, a quote, or place an order for products and/or services
    • Request assistance or services from our Customer Support or Professional Services organizations
    • Provide feedback in an online survey
    • Participate in marketing events
    • Subscribe to a newsletter or a mailing list
    • Visit a Mobile Labs website
  • With respect to the website, Mobile Labs uses various methods to collect certain other kinds of information, including:

  • Cookies
    • Referers
    • IP addresses
    • System information
  • None of these methods can be personally identified with you with the exception of cookies, which can optionally store information that you may enter in forms on our website, as described below.

    A “cookie” is an element of data that a website can send to your browser, which may then store it on your system. It can be used to provide you with a tailored user experience. Some Mobile Labs pages use cookies. Cookies are used to better personalize the content, banners and promotions that you and other users will see. We may use the information to research and understand how our users’ habits in the aggregate are similar or different so that we can enhance your experience on Mobile Labs sites and with our products. With your consent, cookies can optionally store information from forms that you fill out on our site so that next time you visit, you do not have to re-enter this information. For example, this would allow you to enter your zip code so that next time you visit, you can automatically see local content from your area. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. Mobile Labs does not require that you accept cookies.

    A “referer” is the information passed along by a web browser that references the Web URL you linked from, and is automatically collected by our Web server. This information is collected and used by Mobile Labs to understand the websites referring traffic to our download pages and to present appropriate content to our potential customers. Referer information is tabulated by Mobile Labs on an aggregated basis to identify general trends and traffic patterns.

    IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer so that data (such as the Web pages you request) can be sent to you. They are automatically gathered by our Web server. Mobile Labs will not use your IP address to attempt to identify your personal information.

    System information we gather includes time, type of Web browser being used, the operating system/platform, and CPU speed. This information is sent automatically by your Web browser when you are connected to a website and is used by Mobile Labs only for broad demographic statistics. This information is used by Mobile Labs in identifying broad demographic trends and may be used to provide information appropriate for your computer system. You will not be personally identified from this information.

    For marketing purposes, we may share your information with our business partners, or we may send you information about those partners’ goods and services. We may contact you by mail, telephone, fax, email or other electronic messaging service with offers of goods and services or information that may be of interest to you about mobile application testing services, materials, news or training. By providing us with your fax number, telephone numbers, email or mailing address you consent to being contacted by these methods for these purposes. If you do not wish to receive such information from us or our business partners, please contact us using the details provided below any time. No further action is necessary if you have previously indicated to us that you do not want to receive such marketing material.

    Legal bases for processing (for EEA users):

    If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:

    • We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services;
    • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests;
    • You give us consent to do so for a specific purpose; or
    • We need to process your data to comply with a legal obligation.

    If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.

    When We Disclose Personal Information

    Because Mobile Labs is a global company, your personal information may be shared with other Mobile Labs business units and affiliates around the world for the purpose of providing products and services to you and supporting your use of those products and services. They will protect your personal information in accordance with this Mobile Labs Privacy Policy.

    Links to Other Sites

    Our website may include links to the sites of our business partners, vendors and news sources. Mobile Labs is not responsible for the content or the privacy practices employed by such third parties.

    Opt out of communications

    You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us at the contact information provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.

    Changes to this Privacy Statement

    Mobile Labs reserves the right to update this Privacy Policy from time to time, and therefore you should review it regularly. When we make any updates, we will also revise the ‘Last Updated’ date at the bottom of this Privacy Policy.

    Whom to Contact

    If your personal details change, if you change your mind about any of your marketing preferences or if you have any questions about how we use your information, please let us know by calling us at +1 (404) 214–5804, or by emailing us at info@mobilelabsinc.com. You may also write to us at the following address:

    Mobile Labs
    3565 Piedmont Rd NE
    Building 1, Suite 400
    Atlanta, GA 30305

    Changes

    The Mobile Labs Privacy Policy may be amended by Mobile Labs from time to time. Please come back to this page from time to time to review this policy.

    Last Updated: May 2, 2018