At Mobile Labs, we’ve been fortunate to help customers across all industry verticals streamline the process of mobile development and testing with deviceConnect™. In our second blog in this series, we look at the banking industry and how a mobile device cloud can boost productivity and help banks meet security requirements.
When it comes to a quality banking app, one of the biggest keys to success is testing, testing, testing both before deployment and after during regression testing. But regression testing is time consuming and often cumbersome. So how did we help ABN AMRO bank reduce their manual regression testing time from 5 weeks to 4 days? Read on to find out.
In today’s increasingly mobile-first world, the banking industry is under pressure to respond to consumer demand. When it comes to banking and personal finances, today’s customers are more mobile savvy than ever. They expect a robust mobile app that can help them manage their banking needs quickly and efficiently. Whether checking an account balance, transferring funds, depositing a check, or locating the nearest ATM to withdraw cash, bank customers rely on their bank’s app to provide the service they need 24/7 via mobile.
Most of all they expect and require a mobile banking app that is secure. Recently, we featured a guest blog post by Sunil Sehgal of TechArcis on 4 key elements to consider to keep a mobile banking app safe. In this blog, Sehgal referenced a report by KPMG, Mobile Banking 2015, that predicts that the number of mobile users will double by 2019.
With this influx of mobile banking users, enterprise mobility teams in the banking industry have many things to consider when creating an app experience. Mobility teams must provide an engaging app that boosts customer satisfaction and meets customer requirements, while at the ensuring that apps are stable, high performing, and secure. When users’ personal data and account information is at risk, the stakes are higher for mobile developers, testers and quality assurance teams to build impenetrable mobile apps.
With these challenges, how can an enterprise mobility team in the banking industry continue to create secure mobile apps that provide 24/7 banking services to users?
At Mobile Labs, we believe the answer lies with our private mobile device cloud, deviceConnect. As the two customer success stories outlined below will prove, an internal cloud-based mobile application testing platform, like deviceConnect can benefit the entire enterprise mobility team when developing and testing secure apps.
Use Case #1: ABN AMRO
ABN AMRO is the third-largest bank in the Netherlands. With its headquarters in Amsterdam, ABN AMRO serves retail, private and corporate banking clients. In fact, its private banking division alone services 100,000+ high-net-worth clients in 10 markets around the world.
Challenge: The Team Struggled When Sharing Physical Devices for Testing
The team at ABN AMRO faced a situation that is likely to be familiar to all enterprise mobility professionals who must share physical devices. The bank’s domestic team in Amsterdam had to share more than 40 mobile devices across the entire team for testing its mobile apps. Naturally, sharing so many devices caused a strain on the team, as devices often went missing or were not charged regularly. In addition, updating the devices was a struggle, as devices often were not updated with the latest operating systems or browser versions.
But, the plot thickens. Not only did ABN AMRO have a team testing apps in Amsterdam, but it also had a team of international developers located in India. To test, each team had to have its own set of shared physical devices. Having two sets of devices was not only costly, but it made it hard for the two teams to collaborate.
To streamline mobile testing and to make device management easier, ABN AMRO required a solution that was secure and could live behind the corporate firewall to protect sensitive account data for ABN AMRO’s users. As a leading Dutch bank that serves many high-wealth investors, ABM AMRO must comply with rigorous data security restrictions.
deviceConnect and ROI: ABN AMRO
So, how did deviceConnect help ABN AMRO?
First, by bringing in an internal mobile device cloud solution, the team in Amsterdam and the team in India could share the same pool of devices easily. By sharing the same dedicated devices, ABM AMRO cut costs by not having to buy duplicate devices. By keeping the devices located in one central private mobile device cloud, managing and tracking devices is easier than ever. Collaboration among the two teams has increased, as they now share the same devices and testing environment.
Security wise, because deviceConnect is on-premises, behind the corporate firewall, ABN AMRO can ensure that all mobile development and testing is secure and that customer account information and data is protected.
Besides helping to manage device sharing, deviceConnect was also able to streamline mobile app and mobile web development for ABN AMRO’s apps and websites. For automated testing, the team uses HP-UFT, which seamlessly integrated with deviceConnect. Therefore, the team could utilize its preferred testing tools and frameworks from one central platform. In fact, the team managed to shorten its manual regression testing time from 5 weeks to 4 days with deviceConnect.
Thanks to increased productivity, collaboration and a streamlined device sharing process, the team has been able to dramatically increase the quality and quantity of tests before a commercial release, resulting in better apps and websites.
Results at a Glance:
- Reduced manual regression testing time from 5 weeks to 4 days
- Easy, streamlined device sharing led to gains in efficiency and productivity
- Increased collaboration across teams with shared devices
- Devices are easy to update, share and access from one central platform
Use Case #2: One of the “Big Four” Australian Banks
A major bank in Australia has over 4.6 million online customers and 2 million customers who use the bank’s mobile solutions. With a portfolio that consists of integrated financial services, including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and share-broking products and services, the bank is committed to delivering world-class mobile banking and payment solution.
Based on customer behavior and the increase in mobile use (56 percent of online banking logons come from mobile), the bank’s team of developers, testers and quality assurance professionals needed a solution that would allow them to quickly build and test native, mobile-web and hybrid apps to provide 24/7 banking services to customers.
In addition, the mobility team is dispersed, with one team in Sydney and the other in Singapore. Like ABN AMRO, procuring and supporting two sets of devices was cumbersome and costly to maintain.
Based on the team’s needs and its preferred testing tools, HP-UFT and Selenium, the mobility team needed a solution that was tool-agnostic, enabling them to easily integrate a new platform like deviceConnect with its existing tools.
And, perhaps most important of all, the bank needed a solution that was secure and able to protect sensitive customer and account data from a data breach.
deviceConnect and ROI: “Big Four” Australian Bank
So, how did deviceConnect help this Australia bank?
With deviceConnect, the various teams could rely on a private internal mobile device cloud to expedite and manage device sharing and testing across all team members. By using the same pool of dedicated devices, the bank no longer must buy and maintain multiple devices, resulting in significant cost savings. Now, regardless of physical location, all members of the team have secure, 24x7 access to the devices.
As a tool-agnostic platform, the bank’s developers and testers could continue using the HP-UFT and Selenium-based tools already in place through an easy integration with deviceConnect.
Finally, by being located on-premises, behind the corporate firewall, the bank can ensure that all private customer data stays protected and is compliant.
Results at a Glance:
- Secure, 24x7 access to real devices
- Eliminated purchase of duplicate devices
- Integrated with existing tools – HP-UFT and Selenium
- Increased productivity
For the banking industry, where the need for security must be balanced with customer experience, it is important to have the right solutions in place to make mobile development, testing and quality assurance as streamlined as possible. By being able to manage devices and mobile testing from one platform, teams are more productive and can collaborate easier than ever.checking out our video demo